FAQs

Here at Mamo’s Candle Co. all our hand-poured candles and wax melts are made using 100% plant-based wax. Our botanical wax melts are made from vegan coconut and rapeseed. Our candle range is made using natural soy, crafted from responsibly sourced soy bean oil, GMO-free and vegan-friendly. Both waxes contain no additives and are biodegradable. 

All candles have cotton wicks.

Our fragrance oils are selected without parabens, phthalates, PEGs, silicones, acrylates or CMR substances.

All ingredients used are vegan and animal cruelty free.

As your candle burns, the wick will naturally curl to one side. This can cause the wax to melt more on one side of the jar, particularly during the first few burns.

This is perfectly normal and doesn't necessarily mean your candle is burning incorrectly. As the candle burns further down the jar, the wax will often catch up on the other side, and the melt pool will become more balanced.

We recommend a maximum 4hr burn time so don’t worry if you haven’t achieved a full melt pool during the first burn. Allowing the candle to burn for too long in an attempt to do so can lead to excessive heat build-up and an overly deep melt pool as the candle burns further down.

Occasionally the wick may need to be re-centred. After you have extinguished the flame, centre the wick before the wax resets.

Simply follow our recommended burning times and enjoy your candle as it is designed to burn.

Trimming your wick is very important. This ensures a steady and efficient burn rate. Prior to re-lighting your candle the wick should be trimmed to 5mm. This can be done by using a wick trimmer or pinching the end of the wick between your fingers. A tall flame will burn your candle at a faster rate.

It is important to keep the wax pool free from wick debris or match heads as they can act as a second wick causing your candle to burn faster. 

Keeping you wick trimmed will keep soot to a minimum.

Correct candle care will ensure you get the best burn from your candle.

Once your order is placed our turn around time is between 1-3 days. We aim to get your order shipped as quickly as possible.

Orders will be shipped Monday - Friday. All orders placed after 12pm on Friday will be shipped the following Monday.

Once shipped, you will receive an email confirming your order is on its way.

We offer Royal Mail 24 & 48 hr tracked postal service.

We do not ship outside the UK at present.

We take care to package your products carefully so they are protected during transit. Occasionally unforeseen damages may occur. If your order arrives damaged please send us photographic proof within 24 hours of delivery and a replacement or full refund will be issued.

We cannot refund or replace used items.

If you think you order has been lost in transit please contact us at jacky@mamoscandleco.uk or via the Contact form here.

We are not responsible for lost or stolen packages once they are received at your location.

I can be contacted via email jacky@mamoscandleco.uk or on our Contact page here